For warranty evaluation or service, please fill out this online form

You may send multiple products with this single form; click “Add a Product” for additional space. Be sure to include the model number of your product. To find the model number, look on the back side of the blade. It is a combination of letters and numbers. The drop-down in the model number field will offer you options. Choose the one that matches your knife. If you don’t see your model number, or don't know the number, type "MISCSHUN" in that field and then choose "MISCSHUN" from the dropdown. You can write your model number in the Reason for Service area below.

Include a copy of the form with the items you are sending for warranty service. Be sure to include the return shipping & processing fee ($15 for US, $25 for Canada and Mexico) when you send in your knife/knives for service. Keep another copy of the form for your records. If you are unable to print the form, send the knives with a note that includes your Order number, name, address, and phone number. Knives received without an order number may be returned without service.

** New policy on counterfeit knives. Please review before sending product(s) in. ** Click here to review the counterfeit policy.

style
cols-section
type
cols-section
newrow
true
width
6/1
name
Column
alignment
top
gap
medium


The model number is found on the back side of the blade, near where the blade meets the handle.

style
cols-section
type
cols-section

Warranty Service Request Form

Warranty Service Request
https://4005309-kaiwarranty-stage.adobeioruntime.net/api/v1/web/warranty-order-creation/create
Thank you. Your warranty service request has been submitted. Your order number and barcode are below — print this page and include a copy with your shipment.
We couldn't submit your request. Please check the fields below and try again.
2-column
true
warranty-form
text
first_name
First Name
true
* First Name
customer.firstname
address-role:firstName
text
last_name
Last Name
true
* Last Name
customer.lastname
address-role:lastName
text
apartment
Apartment Number/Suite Number
false
Apartment Number/Suite Number
shipping.street[1]
address-role:line2
text
address
Address
true
* Address
shipping.street[0]
address-role:line1
text
city
City
true
* City
shipping.city
address-role:city
select
state
State/Province
true
AL,AK,AZ,AR,CA,CO,CT,DE,DC,FL,GA,HI,ID,IL,IN,IA,KS,KY,LA,ME,MD,MA,MI,MN,MS,MO,MT,NE,NV,NH,NJ,NM,NY,NC,ND,OH,OK,OR,PA,RI,SC,SD,TN,TX,UT,VT,VA,WA,WV,WI,WY
shipping.region
address-role:region
text
zip
Zip/Postal Code
true
* Zip/Postal Code
shipping.postcode
address-role:postalCode
select
country
Country
true
Canada:CA,Mexico:MX,United States:US
address-role:country
text
phone
Phone
true
* Phone
shipping.telephone
text
email
Email
true
* Email
customer.email
text
model_number
Model Number
true
* Model #
option-source:product-sku
sku-catalog:yes
sku-unmatched:no
sku-misc:yes
sku-warranty:yes
text
place_of_purchase
Place Of Purchase
false
Place of Purchase
text
qty
Quantity
true
* Quantity
text
date
Date of Purchase
false
Date of Purchase
radio-group
value
Is this product of sentimental value?
true
Yes,No
textarea
optional_description
Reason optional
false
Description (120 characters only):
Maximum 120 characters
120
Group Name
products
Fields
model_number,place_of_purchase,qty,date,value,optional_description
Minimum Instances
1
Maximum Instances
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Add Label
Add a Product
Remove Label
Remove a Product
Form Name
Warranty Service Request
Entry Label
Product