UAT Demo Page - Nick Test

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Columns Component (Sections - set to 2/1/1)

Columns SECTION (2/1/1)

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style
cols-section
type
cols-section
name
Column
width
2/1/1
newrow
true
alignment
top
order
reverse

style
cols-section
type
cols-section
name
Column

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cols-section
type
cols-section

Columns Component (Sections - set to 1/1)

Walk-in warranty service

The warranty and sharpening department is open for in-person drop-off service Monday - Friday, 8 AM to 4:30 PM. Please bring in knives by 4 PM for same-day service.
Please read below for important changes.

Mail-in warranty and sharpening service

Kai USA requires that all customers complete and submit the Warranty/Service form below before sending in their knives for service. Any shipment we receive without a completed Warranty/Service form or order number will be returned immediately without service. If you experience any problems completing the form, use the Contact Us page to report a website issue and we will be happy to assist you.

Estimated turnaround time for mail-in warranty and sharpening services is 2 weeks.

Last updated: 3/11/26

style
cols-section
type
cols-section
name
Column
width
1/1
alignment
top

General Information

LIABILITY DISCLAIMER
Knives are extremely sharp tools and should only be used or handled with the utmost care and caution. The use and possession of knives carry certain risks that may cause personal injury, property damage, or even death. The owner/buyer assumes all such risks and agrees to use the knives in a safe and legal manner consistent with applicable laws and common sense. Shun Knives/Kai USA Ltd., its subsidiaries, parent companies, divisions, heirs, employees, shareholders, affiliates, and agents will not be liable for any damages of any kind including, but not limited to all claims of personal injury, property damage or any other harm including but not limited to direct, indirect, incidental punitive and consequential damages. “The owner/buyer” agrees to this “condition of sale” when making a purchase from Shun Knives/Kai USA, Ltd.
Limited Lifetime Warranty
Shun Cutlery from Kai USA Ltd. carries a limited warranty for the lifetime of the original owner, except when stated otherwise. We guarantee our knives against manufacturing defects in material and construction and to perform as advertised when properly used and maintained. Any use other than cutting (such as stabbing or prying) is considered misuse and abuse—and will void your warranty. Use your Shun knives on meat and produce only. Do not use directly on bones, frozen food, or produce pits. See our website for specialty knives suitable for use on bones and other heavier tasks. We reserve the right to change shipping terms, specifications, materials, warranty policies, or discontinue products at any time without notice. The Limited Lifetime Warranty is non-transferable and does not extend to normal signs of wear, rust, damage or breakage due to improper use, improper maintenance, accidents, loss, or theft. This warranty is void on products that have been modified in any way. Any product we determine to be defective will be repaired or replaced solely at our discretion. To receive warranty repair or replacement, the owner must send the product to be evaluated by Kai USA Warranty Services in our Tualatin, Oregon headquarters. In addition to the provisions of this warranty, the owner may also have other rights that can vary by state. No other warranties are implied or expressed other than what is specifically stated here. Kai USA Ltd. reserves the right to determine what constitutes normal wear, improper use/maintenance, and modification.
5-Year Warranty
The Diamond & Ceramic Retractable Sharpener, and Serrated Knife Sharpener from Kai USA Ltd. carry a 5-year warranty. We guarantee our products against manufacturing defects in material and construction and to perform as advertised when properly used and maintained. The 5-Year Warranty is non-transferable and does not extend to normal signs of wear, rust, damage or breakage due to improper use, improper maintenance, accidents, loss, or theft. This warranty is void on products that have been modified in any way. Any product we determine to be defective will be repaired or replaced solely at our discretion. To receive warranty repair or replacement, the owner must send the product to be evaluated by Kai USA Warranty Services in our Tualatin, Oregon headquarters. In addition to the provisions of this warranty, the owner may also have other rights that can vary by state. No other warranties are implied or expressed other than what is specifically stated here. Kai USA Ltd. reserves the right to determine what constitutes normal wear, improper use/maintenance, and modification.
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cols-section
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cols-section
name
Column

Columns Component (Block)

Test Text

Test Text (h4)

This is a Test Column

style
cols-section
type
cols-section
name
Column
newrow
true
width
1/1/1
gap
small
alignment
top

style
cols-section
type
cols-section
style
cols-section
type
cols-section
name
Column
newrow
true
alignment
top

Test Text