Warehouse Sale items: Cosmetic blemishes and imperfections

Warehouse Sale Items will have “XXXX” lasered onto the blade and may have blemishes or imperfections that will not affect performance. WAREHOUSE SALE ITEMS DO NOT COME WITH A WARRANTY, BUT ARE ELIGIBLE FOR OUR FREE SHARPENING SERVICE. THERE ARE NO RETURNS OR CREDITS ALLOWED ON WAREHOUSE SALE ITEMS. ALL SALES ARE FINAL.

What does this mean?

Please see below for a detailed explanation.

Warehouse Sale Items will have “XXXX” lasered onto the blade.

This is to indicate the items was purchased from our warehouse sale and is not covered by our warranty. More on that below.

Back of knife with XXXX laser etched etched onto the blade notating warehouse sale item

…may have blemishes or imperfections that will not affect performance.

This could be a small scratch or imperfection on the knife—anywhere from the endcap to the blade tip—or a cosmetic imperfection in the grain of a Hinoki Cutting Board.

We never sacrifice on performance—including warehouse sale goods. They will perform just as amazingly as our non-warehouse sale items.

Scratch on blade, handle and endcap of Shun knife for warehouse sale

WAREHOUSE SALE ITEMS DO NOT COME WITH A WARRANTY, BUT ARE ELIGIBLE FOR OUR FREE SHARPENING SERVICE.

Items purchased from our warehouse sale are not covered by any warranty. However, they are eligible for our free sharpening service. We will sharpen you knife for free as long as you own it. Period. There are some exceptions like serrated knives and shears—we will hone but cannot sharpen them. See the free sharpening service page for details.

THERE ARE NO RETURNS OR CREDITS ALLOWED ON WAREHOUSE SALE ITEMS. ALL SALES ARE FINAL.

Sorry, we do not accept returns for warehouse sale goods. All sales are final.

If you have any further questions, please call Customer service at 1-800-325-2891 or email customerserviceWEB@kai-usa.com